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Frequently Asked Questions
What do I get when I sign up for the service?
OnCampus Research has created a satisfaction survey to provide maximum convenience to you and those completing the survey—and your survey can be conducted via online, paper or as a combination of the two.

OnCampus Research provides:
  • Online survey hosting and response collection
  • Survey questionnaires customized and printed for your campus (paper option)
  • All data entry, tabulations, and in-depth analysis
  • Personal consultation and assistance from OnCampus Research staff
  • A comprehensive final report featuring:
    • Summary statistics
    • Analysis based on the "Importance" and "Satisfaction" means
    • Graphs, charts, and tables of selected results
    • Industry averages to benchmark performance
    • Year-to-year comparison (only available for past customers)
    • PowerPoint format
    • Electronic delivery to enable easy sharing among staff
Also included:
  • Step-by-step instructions and suggested timeline
  • Sample questions to review and customize
  • Sample incentive coupons

What about confidentiality?
Each store's results will be treated in a strictly confidential manner. Individual store data will be released only to the store's designated survey coordinator. Aggregate data will be used to establish national benchmarks, but no specific data will ever be attributed to a store without permission. Names of stores participating in the survey will not be published unless permission has been specifically granted by the store to do so.

What is the time frame?
The amount of time it takes to conduct the survey varies from store to store; however here are a few guidelines:
  • Allow 2 weeks for OnCampus Research to customize your survey and setup online surveys (additional time required for paper/combo surveys)
  • Allow 2-4 weeks for respondents to complete surveys
  • Allow 4-6 weeks to receive your surveys results from OnCampus Research
You will also need to build in some time on the front end for planning promotion strategies, developing customized questions, etc.

Why should I use the OnCampus Research Service rather than conducting my own survey?
  • You'll be able to benchmark with others: You'll have the benefit of being able to compare your store's results to those of other college stores.
  • You'll save time and resources: The Survey Service was designed as a comprehensive, turnkey service that transfers much of the time consuming work of conducting a survey from the college store to OnCampus Research.
  • You'll get quality research: Since launching in 1998, these services have been utilized by hundreds of colleges and universities in the United States and Canada. The widespread implementation of the services assures that you will receive the most accurate, reliable, and trusted results available—from a source that understands the college store industry.

Who can I contact if I have more questions?
Please direct any questions to Brittany Conley at

or call (800) 622-7498, ext. 2246.